More than ever before, the success of any enterprise depends on the effectiveness of its leaders and managers. And, more than ever before, these individuals must dedicate themselves to the art and science of getting work done through others.

Individuals respond differently to specific management styles, forms of communication, and performance expectations. Only by examining their own management styles and learning to identify the varied needs of their colleagues and direct reports can managers:

	Align and empower their people.
	Build productive relationships.
	Manage day-to-day performance.
	Achieve key strategic and operating objectives for which they are accountable.
	Foster truly collaborative efforts.

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