Why should you
consider this program?
Because customers have choices, and to have them choose your
organization everyone in it must collectively value and individually
demonstrate quality customer service practices. Quality customer
service doesn't just happen, it is learned. |
Satisfying customers,
exceeding their expectations and negotiating customer requirements are
learned skills. Many organizations think good customer service is common
sense, but it is learned. Providing
quality customer service requires the ability to define your customer,
to understand the customer-supplier relationship, and to translate
customer requirements into supplier specifications, all this while
keeping the customer happy.
This program was
designed to provide all employees with the skills to enhance customer
service in your organization. In
addition to learning the basics of the customer-supplier relationship,
they examine their own work units and identify factors that may be
helping or hindering them from providing quality customer service.
This
program is a must for any organization serious about providing quality
customer service. Customers
have choices and to have them choose your organization everyone in it
must collectively value and individually demonstrate quality customer
service practices.
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