Feedback on Individual and Organizational Performance

Sterling Institute has been a pioneer in the design and development of assessment instruments that generate feedback on critical employee and organizational practices. This feedback provides organization-specific and position-specific insight into the factors that account for exceptional individual and organizational performance.

A Comprehensive Set of Assessment Resources

Our assessment instruments can provide data on the performance of one employee, one department or the entire organization. Whether you need to:

• assess individual effectiveness on the job;
• identify employee learning and development needs;
• gain senior management support for training plans;
• increase the impact and effectiveness of training programs;
• add value to one-on-one coaching interventions; or
• document the factors effecting organizational performance.

Sterling Institute’s assessment instruments can help you achieve your goals. They are based on exhaustive empirical research into the best practices of recognized leaders and performers. We help clients assess everyone from front-line employees to senior executives by providing reliable data across a range of important performance measures including: leadership abilities; management practices; organizational effectiveness; change; interpersonal skills; teamwork and sales effectiveness.

The Power of Personal Feedback on Employee Performance

Providing employees with objective feedback of how others view their effectiveness on the job helps them "see themselves as others see them." This self-discovery process represents a critical first step in recognizing the need to change. Our assessment instruments provide the means for employees to initiate the process of self-directed development.

Comparing their self-assessments with the composite feedback of others provides employees with an understanding of their current effectiveness on the job and helps them identify their strengths and improvement opportunities. Further, analyzing the results achieved by their highest performing peers in the organization enables employees to more clearly identify what they need to do to improve performance.

This feedback experience enables individuals to make informed decisions about the steps they can take to increase their effectiveness and guides them in the development of action plans that will lead to measurable improvement on the job.

How Enterprise-wide Data Can Drive Organizational Change

Our assessment tools can be used to generate enterprise-wide data on a spectrum of topics including: effective resource management; work unit planning; building a customer focus; employee training; work climate; and compensation and recognition. Making this information available to senior management and OD professionals enables them to analyze the factors that are contributing to and inhibiting the overall performance of their organizations.

Our survey system makes it easy for clients to collect demographic information using criteria of their choosing so that they can sort and analyze data by management level, department, functional discipline, organizational unit and more. A review of survey results provides executives with real-time and objective insights into their organizations so that they are able to make data-driven decisions concerning the actions that need to be taken to address a range of issues effecting workforce development and organizational performance. Having access to this data encourages them to take bold action and assume direct roles in leading the process of organizational change.

Meeting Your Measurement Needs

Clients can re-administer the survey a second time, 9-12 months after completing their initial assessment, in order to track performance and measure results. When you conduct one of our surveys you will have a built-in vehicle for measuring the extent to which employee and organizational performance change over time. With appropriate follow-up you will be in position to demonstrate the effectiveness of your workforce development or organizational change efforts.

Ready-made or Tailored Assessments

Our assessment instruments are ready to use off-the-shelf and be administered as is or they can be readily tailored to any industry, organization or target position in order to reflect a client's terminology and unique operating environment. Further, we are ready to work with clients who want to design an instrument from the ground up to ensure that they capture information on specific performance measures that are critical to their organizations.

A Secure and User-friendly Process

Sterling Institute’s online survey system is confidential, secure and easy to administer. The process is user-friendly in every sense of the word. Survey participants and respondents alike find the assessment items easy to understand and respond to. Our experienced client service associates will ensure the success of your survey implementation. Clients are also given direct access to the survey system so they can manage the survey process and retrieve real-time status reports at a moment’s notice