Summary
Hiring the wrong person is one of the most costly errors an organization can make. Yet, because hiring is only an occasional activity task for most managers and supervisors, few approach it in a systematic way, and the result is candidates who fail on the job or consistently under-perform. This two-day program establishes a structured process that will minimize poor hiring decisions. Participants learn how to prepare an ideal candidate profile, how to ask tough questions without fear of making legal errors, what to listen for in an interview, and how to quantify candidates’ responses. Participants will also learn how to paint an accurate picture of the job so candidates understand what will be expected of them.

If your managers are responsible for delivering excellent results through the people who report to them, the critical first step is to hire the right people. This is a challenging task that can prove extremely expensive when managers select the wrong people.

While there are no magic tricks which guarantee the right people will be recruited, screened, interviewed, selected and hired each time, there is a family of proven concepts, procedures and techniques which can substantially improve managers’ skills and the likelihood that they will indeed select the best. 

Course Outcomes
Participants will come away from this course with a thorough understanding of the overall process of recruitment and selection. They will refine skills needed to:

• Clarify selection criteria and profile the ideal candidate for each vacancy;
• Develop the best sources for access to qualified candidates;
• Develop clear and attractive advertisements for vacancies;
• Assess resumes effectively and consistently;
• Develop clear interview agendas and solid behavioral questioning techniques which “put the candidate on the job” and increase the manager’s ability to identify how well each candidate’s knowledge/skills match with critical job needs;
• Gain insight into candidates’ interest in the job, as well as their willingness and ability to perform it successfully; and
• Develop an individual action plan to improve their own ability to conduct successful hiring efforts. 

This course uses a case study, a series of discussions and table-group exercises, mini-lectures, video examples, role plays and an individual improvement planning task for facilitating each participant’s learning.

They develop actual position analyses and sets of behavioral interview questions, role-play an actual interview and then review a model process for making final candidate comparisons and selections.