Why should you
consider this program?
Because conflict stops progress toward the achievement of your mission and your business
objectives. Conflict resolution skills are essential to everyone's ability to achieve
their performance objectives. |
This one-day program
helps team members and team leaders learn skills to resolve conflicts effectively. Using
videos and a proven survey instrument, the program shows participants how to diagnose
sources of conflict, identify their own conflict resolution style, and examine alternative
styles for dealing with conflict situations. They learn to apply a powerful five-step
process for refocusing potentially destructive situations into truly productive
interactions and practice critical non-defensive communication skills such as active
listening and self-assertion. The workshop
concludes with the creation of personal development plans and action plans aimed at
dealing with conflicts currently confronting participants.
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