Summary
This three-day workshop helps participants define the value they add to their organizations. It leads them through the seven phases of the consulting process with applications to real, internal clients. The workshop assists participants to analyze the client-consultant relationship and equips them to strengthen it on the job. It also helps staff professionals to become true partners with their internal customers in achieving important work unit and business goals.

Many of our customers, especially in the business support roles of human resources, training, information technology and finance, are finding the need to move from the traditional role of regulator, or expert, to that of resource, acting as consultants to their customers. This often requires a paradigm, or mindset, shift, behavioral changes and even cultural changes. In response to these issues, we have assembled a flexible package of learning, problem solving and coaching tools from which our customers can draw depending on the amount of assistance they need to make the transition to performance consulting.

Performance consulting is more than a set of skills. It is also a set of decisions about how to deploy and focus the talents of people within an organization on performance problems and opportunities.

Course Outcomes
Performance consulting requires new skills and thinking. The purpose of our Performance Consulting Workshop is to help participants acquire the skills and techniques needed as a performance consultant including strategies for managing the client-consultant relationship. Specifically, the workshop enables participants to:

• Learn the stages of consulting from entry to disengagement;
• Understand the roles a consultant plays and when each is appropriate;
• Learn and practice the skills needed in each phase of the consulting process;
• Qualify and contract with clients;
• Diagnose problems and the pitfalls of consulting; and
• Establish business planning and marketing approaches.

Our three-day Performance Consulting Workshop is a hands-on, action-learning approach that assists participants to understand consulting and learn important consulting skills. Participants work on their own cases. Two or three actual situations provide an opportunity for our experienced consultants to “coach” participants as they work through their client situations.