| United States Postal Inspection Service
Scope of Work:
Sterling
Institute researched and prepared the five-day Team
Leader Development Seminar for presentation to the U.S. Postal
Inspection Service's Team Leaders.
The seminar was conducted for all 250 Team Leaders with
follow-up sessions a year later.
The seminar included:
·
Analysis
of video-based case studies to assess the benefits of alternative
styles of influence on performance and development;
·
Self-assessment
exercises that enabled participants to review their use of styles
and define areas for improvement;
·
Case
study exercises and discussions to analyze team leader roles and
responsibilities with emphasis on setting and managing priorities;
·
Analysis
of Management Practices Survey feedback from team members to
determine specific strengths and improvement opportunities;
·
Analysis
of individual differences through the Myers-Briggs Type Indicator
and case studies;
·
Strategies
for conducting effective performance discussions and reviews through
analysis of video and case study materials;
·
Action
planning to increase personal and team effectiveness.
Case
studies were developed especially for this program based on extensive,
nationwide research of the actual experiences and issues that
Inspection Service Team Leaders face, so that the roles and
responsibilities of team leaders could be analyzed specifically.
Accomplishments:
The
Postal Inspection Service's strategy to restructure into a team-based
organization was motivated principally by the need to utilize their
human resources more efficiently and effectively.
It began as a limited, applied experiment and spread nationwide
over a few years, during which the Team Leader role was continuously
refined and tested. The Team
Leader Development Seminar served to formalize the role and
complete its definition, providing skill-building in the critical
success factors of the job, and establish consensus and alignment
regarding the management philosophy and practices of team leadership.
The seminar was the most highly evaluated management
development program offered by the Inspection Service.
Participants especially cited the Development Review Model as a
strength of the seminar, and in follow-up evaluations 80 percent were
found to be applying the model in their performance discussions with
team members.
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