Scope of Work:

In the wake of Civil Service reform legislation that began to phase out the state’s classification system, the Georgia Merit System (GMS) needed to become more market driven and competitive in meeting the needs of its state agency customers. Sterling Institute was invited to lead the workshop and facilitate subsequent Leadership Team meetings that created and began to implement GMS’s new strategic plan.

During this time the Training Division of GMS desired a three day "show-piece" format for its supervisory/management development program to lay the groundwork and generate excitement and involvement in training and development. Offerings would be available and open to all agencies.

Sterling Institute was invited to develop this program, Supervising in a Challenging Environment". Recently piloted, it explores the changing environment of being a Georgia supervisor/manager. GMS had already established specific competencies required for supervisors and managers and these competencies are included in the curriculum and also in an assessment instrument designed especially for this program.

Participants are able to identify and examine their personal effectiveness against the Georgia competencies for effective supervision/management. Participants also examine their communication style, their role in developing employees and the factors that enable or inhibit teamwork and commitment to team and work unit performance. Georgia Merit System facilitators, certified by Sterling Institute, will be delivering this program.

Building on this three-day foundation course, GMS will also be offering Sterling Institute’s two-day Managing Change program, complete with the Management Practices Survey feedback instrument. This program, also to be delivered by GMS facilitators, will be available to all supervisors and managers in the state.