| Florida
Department of Transportation
Scope of Work:
To help Florida DOT assess its progress against the State's
Baldrige-like Quality Management criteria and to lay the groundwork
for organizational improvements, Sterling Institute developed and
administered to FDOT's 10,000 employees an easy to read survey to
measure organizational leadership and human resource effectiveness.
The vision for the survey included providing the data to managers and
leaders from across the entire organization so they would know the
results and the strengths and improvement opportunities. A
comprehensive, department-wide assessment and analysis of the results
for various divisions, key sub-groups and demographic categories of
interest to the Department was required. FDOT also wanted benchmark
data from other like organizations and baselines and internal
benchmarks to use for continuous improvement for its managers and
leaders. The Executive Team sponsored the project and took an active
role in shaping its design and in planning meaningful ways to use the
data.
Accomplishments:
The survey response results were exceptional, with
more than 85% of employees responding. Each of the 52 items on the
survey was completed by at least 97.4% of the respondents. The
"Internal Benchmark Method" discovered clear patterns of
organizational effectiveness and areas in need of improvement. The
results enabled the Executive Team members to target priorities for
strengthening their leadership and human resources practices. All the
sub-groups had meaningful data they could use to plan ways to improve
their operations. Action teams led by Executive Team members were
formed to address the priority items identified. Sterling Institute
and FDOT staff conducted one-day workshops with 450 managers to assist
them in analyzing the survey feedback for their specific cost centers
and in preparing "Leadership Development Plans."
The survey was re-administered to all 10,000
employees a year later to assess improvement areas. The results showed
statistically significant improvements in the areas targeted as
priorities after the first survey administration. Sterling Institute
again led workshops with all 450 managers to review current data and
plans.
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