| Length |
2 days |
| Intended Audience |
All employees |
| Key Topics |
- Principles and History of Quality Management
- Customer Satisfaction
- Leadership
- Process Analysis
- Management by Data
- Empowerment
- Performance Management
- Continuous Improvement
- Creating the Culture Change
|
| Program Description |
This program explains the
history, vocabulary, philosophy and recent trends in Quality Management. More importantly,
it addresses quality in government agencies and helps participants begin to translate
quality principles and practices to their own work environment. Participants learn how
quality will help their organization achieve its vision and, through a series of
interactive assessment and application exercises, begin to build their acceptance and
commitment to supporting quality principles by discovering how it will personally benefit
them. |
| Upon completion of this course
the participant will be able to |
- Identify his/her customers
- Assess "value-added" in work processes
- Begin to apply quality principles in the workplace
- Understand the value of quality practices
|
| Program Materials |
Participant Guide and
Government Video Case Study |
| Additional Options |
- Train-the-trainer program
- License for participant materials
|
