| Length |
1 or 2 days |
| Intended Audience |
All employees |
| Key Topics |
Problem Resolution Process:
- Problem Identification and Analysis
- Solutions Developed, Selected and Planned
- Gaining Commitment
- Implementation and Evaluation
|
| Program Description |
This program helps
participants apply a systematic, seven-step process for identifying, analyzing and solving
a variety of work process and organizational problems. It represents the basic skills
needed to identify and quantify the gap between the desired outcome and the actual state.
Participants are introduced to and practice using a variety of recognized tools, such as
Pareto charts and fishbone diagrams, to determine problem root causes, identify and choose
effective solutions. All examples are based on actual problems from state agencies. |
| Upon completion of this course
the participant will be able to |
- Formulate a structured approach to problem resolution
- Identify and begin to use data and process management tools for
problem resolution
|
| Program Materials |
Participant Guide |
| Additional Options |
- Train-the-trainer program
- License for participant materials
- Customization as a workshop for tackling actual problems from
participants’ agency
|
