| Length |
2 days |
| Intended Audience |
Executives, Managers,
Supervisors |
| Key Topics |
- Organizational Stages of Conflict Management
- Resolving Interpersonal Conflict
- Assertive and Collaborative Problem Solving
- Conflict Resolution Style Model and Guidelines
- Conditions of Constructive Conflict
|
| Program Description |
This program provides
opportunities for participants to diagnose their own needs around conflict management and
develop specific skills in conflict resolution and problem solving. Using a public sector
specific video case study , participants explore the skills and support needed to manage
conflict effectively and create the conditions of constructive conflict, while preventing
the damage that can be done by destructive conflict. This can be an effective
organizational development intervention when coupled with Handling Conflict for
non-supervisory employees. |
| Upon completion of this course
the participant will be able to |
- Determine how conflict management practices affect performance
- Increase their ability to resolve interpersonal conflicts
- Understand and apply Assertive and Collaborative Problem Solving
techniques
- Choose conflict resolution styles to fit each conflict situation
- Identify the opportunities they have to create the conditions for
constructive conflict
|
| Program Materials |
Participant Guide and Government
Video Case Study |
| Additional Options |
- Management Practices Survey
(see Assessment Instruments)
- Train-the-trainer program
- License for participant materials
|
