| Length |
1 or 2 days |
| Intended Audience |
Non-supervisory employees |
| Key Topics |
- Constructive vs. Destructive Conflict
- Responding to Anger and Frustration
- Resolving Interpersonal Conflicts
- Collaborative Problem Solving
- Conflict Resolution Styles
|
| Program Description |
This program helps
participants learn to approach conflict situations constructively, resolve them
effectively and develop collaborative relationships. Program methodology includes
situation response video using a public sector case study. This program can be used in
conjunction with Managing Conflict as an effective organizational development
intervention. |
| Upon completion of this course
the participant will be able to |
- Distinguish between constructive and destructive conflict
- Understand how constructive conflict management practices can move
organizations toward high performance, innovation, increased productivity.
- Apply collaborative problem solving techniques
- Identify their own conflict resolution style and develop their
ability to adopt and use the style most effective for each situation
- Increase effectiveness in resolving conflicts
|
| Program Materials |
Participant Guide and Government
Video Case Study |
| Additional Options |
- Associate Practices Survey
(see Assessment Instruments)
- Train-the-trainer program
- License for participant materials
|
