| Length |
1, 2, or 3 days |
| Intended Audience |
All Employees |
| Key Topics |
- Gateways to Communication
- Overcoming Barriers to Communication
- Communication Styles
- Strategies for Improving Communication
|
| Program Description |
This program examines
personal communication styles and focuses on critical skills of listening, providing
feedback, communicating in team settings, and the use of questioning as an intervention.
Participants engage in an interactive video(government agencies) case study analysis and
examine interpersonal and situational factors that create obstacles to effective
communication. Depending on the length of the program and the audience, additional time is
spent on topics such as organizational communication systems, the manager’s
communication responsibility, and non-verbal messages |
| Upon completion of this course
the participant will be able to |
- Recognize barriers to communication and choose effective techniques
to overcome them
- Use active listening, questioning and other techniques to ensure
mutual understanding and strengthen working relationships
- Understand his/her personal communication style and how to respond
appropriately to the communication style of others
|
| Program Materials |
Participant Guide and Government
Video Case Study |
| Additional Options |
- Associate Practices Survey
(see Assessment Instruments)
- Train-the-trainer program
- License for participant materials
|
