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Key Issues
Our services
encompass the following five key issues our customers have determined are critical to
reinventing government.
Strategic
Leadership
Making your mission, vision and values more compelling and tangible; building a more
productive organization characterized by "best practices" in leadership;
strengthening organization-wide commitment to new ways of working.
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Assisting leadership in forming
a comprehensive, accurate picture of the organizational culture and climate using surveys
and analysis of leadership practices, performance management systems decision-making
processes, and internal communications.
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"Cascading" the
mission, vision and values to enable each work unit to identify how its particular outputs
meet customer requirements and contribute to the mission and vision.
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Providing individual managers
with assessment data on their leadership practices so they can make informed and motivated
choices for improvement. |
Change
Management
Ensuring that your organization can readily absorb and productively
implement your change initiative.
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Analyzing employees' perceptions
of the factors affecting progress toward your agency’s desired future state.
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Building, at executive and supervisory levels, key change
agent skills, including techniques for maintaining momentum and overcoming resistance.
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Developing an understanding of effective renewal practices
that can move the organization toward higher performance and greater innovation. |
Empowerment
and Performance Management
Developing people so that they are prepared, confident and motivated.
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Equipping managers to identify
the stage of development each employee is in, provide meaningful feedback, and choose
empowering practices that facilitate progress.
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Teaching frontline performers how to direct their own
development in line with organizational goals, and how to identify productive and
personally rewarding ways to take initiative.
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Developing performance management systems and practices that
reinforce innovation, learning and continuous improvement. |
Team
Effectiveness
Building a productive team-based work environment with skills, processes
and procedures aligned in support of long-term goals.
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Working with managers to analyze
your agency's team environment and developing their skills in building and leading more
effective work teams.
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Developing the skills of all employees to work in teams.
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Developing managers to encourage full participation in a
team environment. |
Quality
Culture and Customer Focus
Ensuring that your people will support the change initiative and have the
ability to identify and implement work process improvements
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Working through start-up issues,
assessing and creating organizational readiness and building alignment with the vision,
mission and values.
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Providing a practical skill set for measuring and closing
the gap between current and desired process outcomes.
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Enabling teams to analyze and solve policy-procedure
problems in the work unit. |
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