| Training
Systems Model 
The Training Systems Model was designed to ensure that your
need to improve business results and the personal effectiveness of your people serve as
the central focal point for training and developing your target audience. For this reason
our model begins with the Diagnose phase. In this phase we work with you to develop a
mutual understanding of the:
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Business objectives driving your
organization and the
roles your people play in achieving those objectives;
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Competencies, behaviors, and
practices that your
most successful people employ in order to achieve
your business objectives;
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Gap between the current and
desired levels of skill
proficiency across the organization as seen by those
managers, employees and/or customers who are in
position to evaluate the effectiveness of your target
population; and
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Obstacles and barriers to
individual and organizational
success.
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By reaching this understanding, we can then enter the Design
and Develop phase in order to craft a training solution and management support plan based
upon measurable participant performance outcomes that are viewed by your key constituents
as critical for success.
Together, we Implement & Follow-Up on our training
solution for a pilot group from your target audience and, once we have incorporated their
feedback, we role out the program to the rest of the target population. During each
seminar, participants acquire the program concepts, practice them in a risk-free
environment, and develop plans to improve their performance back on the job. The
implementation phase is most successful when the program receives strong management
support and follow-up at every level. This support is needed for the program kickoff. It
is needed to review people's personal development and improvement plans. And it is needed
for ongoing coaching and reinforcement sessions.
The goal of Evaluation is to check if the program objectives
have been achieved and participant performance has improved. The success of this phase is
highly dependent on the first three phases being done right.
The Training Systems Model revolves around Management Support
and Reinforcement. As you know, without management support every step along the way, an
intervention that seeks to change the way an organization performs its key functions,
whether it be selling or managing, will be doomed to failure.
We view this model as a partnership. By working through it
together, organizations like yours have achieved significant continuous performance
improvement and a healthy return on their training investment. We will now explore each
phase of the Training Systems Model in greater depth.
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