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Management Practices Survey
The Management Practices Survey (MPS)
is a diagnostic instrument that enables managers to determine how
their management practices are influencing the performance, motivation
and career satisfaction of those who report to them. The MPS assists
managers to assess the extent to which their subordinates function as
an effective work unit in carrying out their organization's strategic
and operating plans. The MPS enables managers to pinpoint the actions
they can take to increase their effectiveness and to ensure that their
subordinates:
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have a
clear understanding of what they are expected to achieve and how
their objectives relate to the organization's goals;
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are not
hampered by unnecessary obstacles and have the authority and
resources needed to achieve their objectives;
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work
well as a team;
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are given feedback on how well they are doing
and what they can to do increase their effectiveness;
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receive
rewards and recognition in accordance with their performance;
and
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have a
strong sense of responsibility for results. |
The MPS also enables managers to
determine how organizational structures, policies and procedures are
influencing the performance of the work units they supervise. An
analysis of survey results reveals the major problems that need to be
resolved in order to increase organizational effectiveness.
The MPS questionnaire contains 48 items
that assess practices within six dimensions of management
effectiveness. The six dimensions are: Performance Expectations,
Effective Authority, Teamwork, Performance Evaluation, Rewards and
Recognition, and Responsibility for Results. Each dimension includes
eight questions.
Each question can receive a score of 0,
1, 2, or 3. A 3.0 is the best score one can receive and a 0.0 is the
lowest-this is true whether the question is positively or negatively
worded. A score of 2.0 or higher indicates that more subordinates are
positive than negative about their manager's practices for that
question.
There are eight questions per
dimension, so a score of 16.0 or higher per dimension indicates that
more subordinates are positive than negative about their manager's
practices for that dimension.
The correlation between MPS
scores and performance is extremely high, as measured by senior
management assessments of profitability, sales growth and
organizational effectiveness. When a manager develops plans to improve
MPS scores, performance also is improved.
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