Guidance and Direction

Ineffective managers typically get started on the wrong foot because they do not quickly learn from their experience how to give their employees guidance and direction.  As a consequence, their employees are six times more likely than employees of the best managers to report that they do not clearly understand what is expected of them or for what results they are being held accountable.  Their employees also report in their Management Practices Surveys that their managers do not set objectives for them or explain the goals of their work units.  Indeed, employees of D managers are ten times more likely than employees of A managers to report that they do not understand the goals of their work units.

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Introduction

The Right
and Wrong
Lessons

Working
Relations

Guidance
and
Direction

Control vs.
Empowerment

Getting
Worse with
Experience

Tolerating
Poor
Management
Performance

Teaching
Ineffective
Managers

Prompting
Managers
On The Job

Evaluating
Managerial
Leadership
Improvements