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What We Do

Over Thirty Years of Innovation

How We Can Help

Focused On Our Customers

Where We Fit in the Training & Development Marketplace

Core Competencies

Our Approach to Training and Development

Our Library of Training Programs

Corporate Headquarters

Distributors Wanted

Misled By Experience

Working Relations

As might be expected, ineffective managers have poor working relations with their employees because they find fault with them but do very little to help them improve their performance.  Responses to Sterling Institute’s Management Practices Surveys show that the most effective managers contribute strongly to the achievement of results and are five times more likely to have good working relations with their employees than the least effective managers.  It is not surprising, therefore, that employees of the A managers are six times more likely than employees of the D managers to say that they get genuine satisfaction from their jobs and are proud to belong to their work unit. 

Introduction

The Right
and Wrong
Lessons

Working
Relations

Guidance
and Direction

Control vs.
Empowerment

Getting
Worse with
Experience

Tolerating
Poor
Management
Performance

Teaching
Ineffective
Managers

Prompting
Managers
On The Job

Evaluating
Managerial
Leadership
Improvements

 

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