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What We Do

Over Thirty Years of Innovation

How We Can Help

Focused On Our Customers

Where We Fit in the Training & Development Marketplace

Core Competencies

Our Approach to Training and Development

Our Library of Training Programs

Corporate Headquarters

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Misled By Experience

Introduction

Nearly everyone agrees that experience can be a manager’s best teacher.  What we tend to overlook, however, is that experience is an unreliable teacher.  It cannot be counted on to teach managers what they need to know to be successful.  Indeed, experience teaches many managers the “wrong” lessons.  And to make matters worse, it lets them practice their mistakes when they fail to learn from them.  Experience does not control the quality of what it teaches.  That is why so many of the managers it develops are ineffective.

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Introduction

The Right
and Wrong
Lessons

Working
Relations

Guidance
and Direction

Control vs.
Empowerment

Getting
Worse with
Experience

Tolerating
Poor
Management
Performance

Teaching
Ineffective
Managers

Prompting
Managers
On The Job

Evaluating
Managerial
Leadership
Improvements

 

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