Summary
This one-day program is designed to assist participants to improve their performance and the climate of their work units by increasing their interpersonal effectiveness. They learn the principles of Emotional Intelligence and how applying these principles will benefit them and their development. During the workshop participants learn and practice tools that can improve how they control emotions and deal with difficult situations so they can identify specific steps they can apply back on the job.

The ability to cultivate strong and trusting relationships with many types of people points to the importance of emotional intelligence in the workplace. In an increasingly competitive environment, companies recognize the need to enhance the specialized capability of different systems or services in order to provide greater value to the customer. To accomplish this goal, companies hire and train people who have great expertise in a given field. Yet, those specialists often have had little training outside of their area of skill and may feel uncertain how to work collaboratively with customers and co-workers who don’t understand their perspectives. People have different abilities in dealing with emotions just like they have different abilities in language, logic, mathematics and music. 

Course Outcomes
The primary goal of this module is to assist participants in improving their performance and the climate of the work unit(s) they work in by increasing your interpersonal effectiveness. The content and activities are designed to develop an understanding of emotional intelligence and to provide skill development and tools and techniques to enhance their “interpersonal formula” when interacting with others. Specifically, the objectives are to enable participants to:

• Understand the principles of emotional intelligence and their application in the workplace;
• Identify and analyze the interpersonal and situational factors that create obstacles to achieving a high level of interpersonal effectiveness;
• Recognize the connection between interaction with others and productivity and goal accomplishment;
• Learn and practice the skills, tools and techniques that can improve interpersonal effectiveness and work climate;
• Assess the effectiveness in redirecting behaviors/actions when dealing with difficult situations;
• Use feedback from the work unit to identify specific steps to take to improve interpersonal effectiveness; and
• Develop strategies for improving and strengthening work relationships. 

A major part of the program is analyzing the responses from those who completed the Social Skills Inventory and to compare them with the participant’s self-assessment. Specifically, its objective is to help participants create personal awareness, identify steps to increase their effectiveness and plan ways to apply the program techniques to their personal situation and work setting.